Whether you're a team leader trying to stop workplace negativity before it spreads, an HR professional looking for better ways to handle complaints, or an employee feeling stuck in a tense team environment, this webinar is for you. 

In today’s fast-paced and often stressful work culture, many people are dealing with burnout, misunderstandings, or even disrespect without knowing how to fix it. Behavioral issues, conflicts, & incivility are a natural part of any workplace, especially when diverse groups of people come together. Each person brings unique perspectives and experiences, sometimes leading to disagreements. 

If you’ve ever felt the strain of workplace friction, especially in remote or hybrid settings, you’re not alone. The webinar will provide the necessary tools and information to address workplace issues, conflict, and incivility effectively and confidently in the organization and help you create a more respectful, positive, and productive workplace.

Behavioral Issues:

• It refers to actions, attitudes, or habits that negatively impact others in the workplace. 

• This can include chronic lateness, poor communication, emotional outbursts, passive-aggressive remarks, or a refusal to collaborate. 

• These behaviors may not always violate formal rules, but they damage trust and team morale.

Workplace Conflicts:

• It arises when two or more individuals or groups have opposing ideas, goals, or personalities that clash. 

• Conflict isn’t always bad; it can lead to growth when managed well. 

• But unresolved or mishandled conflicts can turn into long-term tension, resentment, and productivity loss.

Incivility:

• It is the subtle and often ignored sibling of bullying. 

• It includes rude remarks, dismissive tones, interruptions, or exclusion from team activities.

• These small acts may seem harmless at first, but over time, they create a toxic environment that drives people to disengage or leave.

Why You Should Attend:

This article discusses how to investigate complaints and appoint the right investigator.

• Key steps in the interview process and documentation.

• What is workplace incivility, and how does it show up.

• Impact and forms of incivility, including bullying.

• Tips to build civility and a healthy team culture.

• Hiring practices that promote respectful behavior.

Areas Covered in the Session:

• The high cost of performance and productivity problems
• Positive and negative outcomes of conflict
• Working knowledge of employment law
• Workplace behavioral issues and strategies to address them
• Role of performance management and evaluations
• Effective methods for supplying feedback
• Progressive discipline
• Investigating complaints
• Business Goals of an Investigation
• Conducting an investigation
• Appointing the right Investigator
• The interview process
• Importance of solid documentation
• Defining workplace incivility
• 3 major ways incivility manifests in your organization
• Impact of incivility in the workplace
• Forms of incivility
• Bullying
• Tips for enhancing and building civility
• Coping strategies
• Hiring for civility
• Practices for a healthy workplace

Who Will Benefit:

• Senior Leadership
• Managers & Supervisor
• Operations Professionals
• Employees